Download PDF : Reminder of Customer Obligation to the Carrier

At CHABRILLAC’s, we ensure the daily routing of the goods that you entrust to us. From the smallest to the largest material, from the lightest to the heaviest, we make it a point of honour to maintain constant levels of attention and respect for the goods we handle. The safety of your equipment, which is our responsibility, and that of other road users is at stake, as is the maintenance of healthy and prosperous business relationships.


As it is in everyone's interest, we believe it is important to communicate with our clients and remind them of their obligation to provide information when carrying out a transport operation.


In order to carry out a transport operation, CHABRILLAC must put in place adequate material and human resources. Therefore, it goes without saying that each of the parties must communicate the elements that are essential for the proper performance of a goods transport operation.


According to article 3 of the contrat type "general" for the transport of goods, stipulating the information and documents to be provided to the carrier, it is defined that


3.1. The principal shall provide the carrier, within the framework of the provisions of Articles L. 3221-2 and L. 3222-4 of the Transport Code, prior to the presentation of the vehicle for loading, in writing or by any electronic means of data transmission and storage, with the following information


  • the names and full addresses, as well as the telephone and fax numbers and the e-mail address of the sender and the recipient;


  • the full names and addresses, together with telephone and fax numbers and e-mail addresses of the places of loading and unloading, where these differ from those indicated above;


  • the name and address of the originator;


  • the dates and, if necessary, the times of loading and unloading


  • the time limits for making the vehicle available for loading and unloading;


  • the exact nature of the goods, the gross weight of the consignment, the marks, the number of packages, objects or load carriers (pallets, rolls, etc.) that make up the consignment;


  • if applicable, the dimensions of packages, objects or load carriers with special characteristics;


  • if applicable, the linear floor space or volume required;


  • the specific nature of the goods when they require special provisions (dangerous goods, perishable goods, coveted and/or sensitive goods etc.);


  • the order number and the references of the shipment, when this information is necessary for the proper execution of the contract;


  • where applicable, the agreed extra services and the way in which they are to be performed;


  • specific instructions in the event that delivery is prevented (re-presentation, home delivery, storage, return, sale or destruction of the goods, etc.).


3.2 In addition, the customer shall inform the carrier of any hidden features of the goods and of any data that may affect the proper performance of the transport contract.


3.3. The customer shall provide the carrier, at the same time as the goods, with the information and accompanying documents necessary for the proper performance of a transport operation subject to special regulations, such as regulations governing the use of goods, customs, police, dangerous goods, etc.


3.5. The customer shall be liable to the carrier for the consequences of a false or incomplete declaration on the characteristics of the consignment as well as for the absence or inadequacy of a declaration which has the effect, among other things, of concealing the dangerous or fraudulent nature of the goods transported. He is also liable for any failure to comply with his obligation to provide information in accordance with Articles 3.2 and 3.3 above.



Each of the parties to a contract must loyally inform the other of the object and content of its obligation.

CHABRILLAC, as a transport professional, is supposed to know all the technical and legal implications of the service it agrees to provide. Moreover, if a point seems doubtful, it is up to us to ask our co-contractor for further details. But however competent and conscientious he may be, a carrier is not a fortune teller!


The sender is therefore obliged to inform the carrier of the nature of the goods and their specific characteristics, but also to point out any non-apparent particularities or anything that could affect the proper performance of the transport.



Thus, it has been ruled that it is the sender's responsibility to draw the carrier's attention to :


  • The abnormally high centre of gravity of a machine housed in a box
  • The particular fragility of a machine part
  • The high sensitivity of a good to frost, heat, humidity or its "slippery" nature
  • The configuration of the transported items resting on "rolling" parts
  • The high value of the goods in terms of theft prevention when they are not visible by name
  • The presence of shock sensors and their number per identified package


(Non-exhaustive list)


Without obtaining all the characteristics of a part, we are not in a position to guarantee the correct implementation of a transport operation within the time limits set, nor the correct running of the service provided.



Some Transport projects take days of preparation when other take months, perhaps years to finally take shape, and it’s always with as much passion and satisfaction that we attend their achievement.

The studies about routing some AIRBUS DS containers towards Netherlands started several years ago. Indeed, if highness is not one of the criteria that defines a special transport in France, it’s not the case in the country of Van Gogh. It was not easy to find a solution as Netherlands impose an overall height limit of 4.45 meters for convoys with the possibility of lowering it to 4.35 meters to go under some bridges.

An encounter between CHABRILLAC and HERMANN PAULE in 2013 brought up the solution, thanks to the hubhebelkesselbrücke trailers PAULE owns. A first operation performed successfully in partnership between Austria and France allowed CHABRILLAC to test and validate the solution.

When AIRBUS DEFENSE & SPACE finally announced, at the end of year 2018, the transport of a METOP-SG Satellite from Toulouse to Noordwijk test facility with a 4.2 meters high container, CHABRILLAC turned towards PAULE to prepare and provide this operation. A Technical quality Audit operated by AIRBUS DS in PAULE’s facility of Stuttgart approved, in turn, the solution.

After a three months preparation in order to obtain authorizations from crossed countries and prepare some technical elements, PAULE and CHABRILLAC were ready on time for loading the meteorological Satellite at AIRBUS DS facility in Toulouse. Despite the inherent clutter of a convoy with such a caliber ( 32 x 4.8 x 4.5 meters), despite the difficulties increased by Bank holidays and, ironically, lowly lenient meteorological conditions, thanks to the professionalism of the convoy crew and with the CNSM support, the truck crossed the ESA/ETS gate in Noordwijk on the appointed day to deliver its load which was highly-anticipated by the project teams. One more time CHABRILLAC could proudly, with support of its German partner, honor its commitment before operating the return journey of the empty container to Toulouse.

A several months trial period is scheduled for this satellite, which will, as early as 2021, from an heliosynchronous polar orbit, provide precious observation data.

As a result of a two Route To Space Alliance members collaboration, combining expertise and specific material, the METOP-SG convoy was the result of a long groundwork and, as with each ones of our transports we learn new lessons for further operations.  CHABRILLAC keeps reinventing itself to always provide its customers a tailor-made transport!

CHABRILLAC is used to transporting materials for the Aerospace industry.

These equipments are often wide and high, sometimes long and tend to be more and more heavy.

So, we thought we should invest into getting the most multi-purpose trailer.

After a significant one year waiting time, our brand new EURO-71-13 (IPC) NOOTEBOOM trailer was finally delivered to our Toulousian facility.This 3-axle EURO-PX low-loader with a single-axle interdolly Compact is equipped with a special ultra-thin extendible load floor, also known as a ‘Super Shallow Deck’. This load floor, which thickness is only 23 centimetres, offers CHABRILLAC the maximum loading height that we need for our loads.

Probably a unique flatbed in France...

With this new trailer CHABRILLAC stands out!

On July 4th, an AOG left Roissy-Charles-de-Gaulle tarmac.

After a 1150 km ride through France to Genoa, Italy, aboard a CHABRILLAC  extra-low-bed trailer, the material finally embarked on July 7th for a 1320 km journey through the Mediterranean sea.

On July 9th, the AOG was able to sight Malta island approaching on the horizon from its 3,38 meters high. It landed in Valletta with the sunrise.

Once delivered, the driver and its semi-trailer left the island by evening to reach back the continent.

Manufactured at the Airbus facility in Friedrichshafen, Germany and tested in Noordwijk, Netherlands, the sensor module met with its payload module at Airbus in Toulouse, France where they both were assembled. The various elements composing the satellite were convoyed to Toulouse Blagnac airport by CHABRILLAC transports, founding member of the RouteToSpace Alliance.

The last two weeks of June Chabrillac's organisation had to be as regular as clockwork, to say the least.

The third generation European weather satellite Metop-C transport required around sixteen tautliners and skeletal trailers and two special convoys on extra low bed trailers, loaded with accompanying material, payload module and service module. The whole package was delivered safe and sound to Toulouse Blagnac Airport.

No less than three Antonov an-124 were needed to accomodate every element of the satellite which will be living its last flight within earh's atmosphere before being launched into orbit next October by the Soyouz launcher based in Kourou.

On last March 30th, 10 spacecraft belonging to IRIDIUM constellation were sent by SPACE X FALCON9 launcher. This was the 5th combination of satellites amongst the soon-to-be constellation of 81. Next launch is now scheduled on May 19th.

All the spacecraft were made in Toulouse, Cannes, Turin and Rome THALES ALENIA SPACE sites and carried from these sites to Francfort airport by CHABRILLAC transports, the French Route To Space company, thanks to regulated temperature trailers with sliding sides.


These particular trailers besides allowed the transport of the satellites of constellations GLOBALSTAR and O3B.

Transports CHABRILLAC displayed their engineering and their know-how to assure the loading and the secured transport of this helicopter between two phases of assembly.

After realisation of a custom-made stowage, the transport took place in perfect conditions, and the helicopter was brought to good port.




1) In April 2017, we left our Transports Chabrillac premises at 2, rue de l'industrie in Castanet Tolosan, to join our new site built across a hectare of land at :

4, rue des transports - ZA de VIC